As online education grows in France, so does the need for transparent dispute resolution systems. At [Your Online School Name]we accept claims as a core part of our student protection policy. Whether it’s a technical error, grading disagreement, or refund request, every claim is reviewed with fairness and efficiency.

This article covers:
✅ French legal requirements for handling student claims
✅ Our step-by-step dispute process
✅ Real case studies of resolved claims
✅ How to submit a claim effectively


Why Online Schools in France Must Accept Claims

1. Legal Requirements in France

Under French education law (Code de l’Éducation), online institutions must:
✔ Provide a clear claims process
✔ Respond to disputes within reasonable timeframes
✔ Offer appeals options for rejected claims

“We accept claims not just because it’s the law—but because it’s the right thing to do.”

2. The Trust Factor in E-Learning

Unlike traditional classrooms, online students can’t walk into an office to resolve issues. A structured claims system builds confidence in your institution.


How Our School Handles Claims – A 3-Step Process

Step 1: Claim Submission

  • Submit via:
  • Required details:
    • Course name, date of issue
    • Evidence (screenshots, emails, payment receipts)

Step 2: Review & Investigation

  • Reviewed by our Academic Ombudsman within 3–5 business days.
  • Possible outcomes:
    • Approved → Immediate resolution (refund, grade change, etc.)
    • Denied → Detailed explanation + appeal instructions

Step 3: Resolution & Feedback

  • Students receive:
    • formal decision letter
    • Follow-up survey to improve our process

Case Studies: Real Claims We’ve Resolved

Case 1: Grading Dispute

  • Issue: A student believed their essay was unfairly graded.
  • Action: We accepted their claim, had a second professor re-evaluate, and adjusted the grade.
  • Result: The student’s final score increased by 12%.

Case 2: Refund for Course Cancellation

  • Issue: A technical error caused a live class to cancel.
  • Action: We accepted claims for full refunds within 48 hours.
  • Result: 100% of affected students received reimbursements.

How to Submit a Strong Claim (Tips for Students)

To speed up resolution:

  1. Provide evidence (e.g., screenshots of errors, email threads).
  2. Be specific (include dates, course codes, names).
  3. Submit early – Claims older than 30 days may not be reviewed.

FAQs About Dispute Resolution

❓ Are there fees to submit a claim?

No—we accept claims free of charge.

❓ What if I disagree with the decision?

You may appeal within 14 days with new evidence.

❓ How long do refunds take after approval?

3–10 business days, depending on your bank.