When enrolling in an online course, students rightfully expect quality education and fair policies. At [Your Online School Name], we believe in transparency—especially when it comes to refunds. We accept claims for reimbursement under clearly defined conditions, ensuring every student is treated fairly.
This guide explains:
✅ Our refund eligibility criteria
✅ How to submit a refund claim
✅ Processing timelines
✅ Common refund scenarios we handle
Why We Accept Refund Claims
Online learning should be risk-free. We accept claims for refunds because:
✔ Student satisfaction matters – If our course doesn’t meet expectations, we make it right.
✔ Legal compliance – French consumer laws protect digital purchases.
✔ Trust-building – Clear refund policies attract serious learners.
“We accept claims, but we also ensure refunds are fair for both students and our institution.”
Our Refund Policy: Key Terms
1. Eligibility Window
- Full refunds: Within 7 days of purchase (if no classes attended).
- Partial refunds: Up to 14 days (prorated based on course progress).
2. Non-Refundable Situations
- After completing 30%+ of the course.
- If certification exams were attempted.
3. Special Exceptions
- Technical failures on our end (e.g., server crashes).
- Medical emergencies (documentation required).
How to Submit a Refund Claim
Step 1: Gather Evidence
- Proof of payment (receipt/bank statement).
- Reason for refund (e.g., course dissatisfaction, technical issues).
Step 2: Submit Your Claim
- Online: Refund Request Form
- Email: refunds@yourschool.fr (Subject: “Refund Claim – [Your Name]”)
Step 3: Await Review
- Processing time: 5–10 business days.
- Notification: Approved/denied via email.
Step 4: Receive Funds
- Approved refunds are issued via the original payment method.
- Timeline: 3–14 business days (varies by bank).
Common Refund Scenarios We Handle
Case 1: Course Dissatisfaction
- Example: A student found the course content didn’t match the description.
- Outcome: We accepted their claim and issued a 50% refund.
Case 2: Double Payment
- Example: A technical glitch charged a student twice.
- Outcome: Full refund for the duplicate transaction within 48 hours.
Case 3: Medical Withdrawal
- Example: A student provided a doctor’s note for emergency surgery.
- Outcome: Partial refund based on unused course access.
FAQs About Refund Claims
❓ Can I get a refund after starting the course?
Yes—partial refunds are possible within 14 days (if <30% completed).
❓ What if my refund claim is denied?
You may appeal with additional evidence (e.g., screenshots, emails).
❓ Do you refund subscription-based courses?
Yes—unused portions of monthly subscriptions are prorated.
Tips for a Smooth Refund Process
- Read the policy first – Ensure you qualify before submitting.
- Submit early – Claims are processed faster within the eligibility window.
- Provide details – Vague requests delay resolutions.
Conclusion: Fairness in Every Transaction
At [Your School Name], we accept claims because your education investment should be risk-free. Our transparent refund process ensures:
🔹 Quick resolutions (5–10 business days)
🔹 Clear communication (email updates at every stage)
🔹 Multiple submission options (online form, email, phone)